Disneys Grand Californian Hotel And Spa - Rude re-admittance supervisor (Bernadette) at the Grand California Hotel
I have been a season pass holder for about 9 years of my life. I have never had an encounter with a rude staff member until recently. I had gone to the Grand California Hotel to have a drink with my dad and realized my sister had my pass. I had recently downloaded the Disneyland app and had input my pass information. The lady told me as long as my pass information was input I could be admitted back into the park. When we went to return to the park the guy working did not know how to use the app for the re admittance and called his supervisor over to help. She said there was no bar code and I could not be readmitted and had to have someone bring my pass to me. Her name was Bernadette and spoke in a very rude manner and was not helpful at all. My pass information was clearly displayed on the app and she still told me I could not enter. I asked if she could help find the code and she rudely said "no, I don't know how to do that you have to have your pass." I feel as a supervisor she should know how the app works. Due to this dispute, I missed spending time with my niece and sister and was a hassle for her to bring me my pass as we were going to meet them across the park. When I finally got my pass I asked the guy working the name of the rude supervisor and she looked at me with an offensive face and flashed her name badge at me with a tasteless look on face as if saying "what are you going to do about it." I feel she is a poor representation of what Disneyland is about: Happiness and fun
Reason of review
Poor customer service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Disneys Grand Californian Hotel And Spa? What happened? What can we help you with?